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, Keren Hadar Keren Hadar, PhD, is lecturer, Hadassa Academic College–Jerusalem, and postdoctoral fellow, Bar Ilan University , Ramat Gan, Israel email: kerenhadar@gmail.com. Search for other works by this author on: Oxford Academic Guy Enosh Guy Enosh, PhD, is professor of social work,dean ofteaching, University of Haifa , Haifa, Israel Search for other works by this author on: Oxford Academic Shay S Tzafrir Shay S. Tzafrir, PhD, is professor anddean ofteaching, University of Haifa , Haifa, Israel Search for other works by this author on: Oxford Academic
Social Work, Volume 69, Issue 3, July 2024, Pages 221–229, https://doi.org/10.1093/sw/swae015
Published:
03 May 2024
Article history
Received:
18 June 2023
Editorial decision:
24 November 2023
Accepted:
26 November 2023
Published:
03 May 2024
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Keren Hadar, Guy Enosh, Shay S Tzafrir, Outcomes of Aggression and Victimization in Social Welfare Services, Social Work, Volume 69, Issue 3, July 2024, Pages 221–229, https://doi.org/10.1093/sw/swae015
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Abstract
This study examined two significant phenomena that occur in the workplace, aggression and victimization, and their outcomes. The study’s participants were 470 social workers employed by social welfare services in Israel. The examined outcomes were stress symptoms, emotional exhumation, and decline in quality of service climate. The associations between aggression, victimization, and their outcomes were examined via linear regression during Stata 14. The study found that the similar outcomes of aggression and victimization are stress symptoms and emotional exhaustion, while service climate (decline in quality) was associated only with victimization. While most studies have examined mainly victimization outcomes, the current study examined both aggression and victimization outcomes. This article sheds light on the similarities and the difference of outcomes between aggression and victimization and explicates the phenomena of workplace aggression from two important and complementary aspects of aggression and victimization. It is important to refer to either aggression or victimization while considering workplace aggression. Authors recommend for further studies to continue to investigate both aggression and victimization while researching workplace aggression outcomes.
© 2024 National Association of Social Workers
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